AI + Live Chat
Live chat is great. Live chat that captures leads and answers common questions is better.
Tawk.to setup
- Install + configure widget (hours, branding, greeting)
- Contact form + offline message routing
- Basic automation (welcome message, FAQs, routing)
Optional “AI assist” layer
- FAQ-style knowledge base content
- Suggested replies and routing rules
- Simple escalation: bot → you → me (if needed)